Content Specialist, Customer Success Enablement

The NewReputation Customer Success Enablement Team is growing!  Our mission is to help our customer teams have the highest impact possible, so our customers and team members can grow better.  Not familiar with enablement? Enablement is a collaborative effort that equips employees with high-impact skills, information, and tools to create value in each customer interaction while helping our team members develop in the process.  

This is both a new role and a new motion for Customer Success.  You’ll get to play an integral part in its development, but it also comes with some ambiguity.  You’ll need to be comfortable with change and learning on-the-fly.

In this role, you’ll get to:

• Collaborate with CS Enablement, Learning & Development, and CS team members to identify our highest-impact content priorities
• Experiment with innovative content development & distribution strategies to engage our team
• Develop a robust, central CS content library 
• Create written scripts and develop video content
• Design self-paced courses with Articulate Rise
• Work with CS Enablement to communicate and distribute content to the team
• Improve, refine, and maintain existing content
• Partner with subject-matter-experts to scale our global content strategy
• Provide visibility into our content roadmap for the great organization
• Conduct research with the CS team as needed to inform content strategy

We are looking for people who:

• Are passionate about the world of Customer Success and have 2+ years experience in the CS or enablement industry
• Enjoy finding new, creative ways to engage and motivate end-users
• Have experience with instructional design and the same level of comfort with course design
• Experience with Articulate Rise is a plus
• Can produce and edit basic videos and scripts
• Have strong written and verbal communication skills
• Form strong partnerships with others and view them as essential to getting things done
• Have an open mind, a passion for helping others, and a “roll up your sleeves” work style

Confidence can sometimes hold us back from applying for a job. NewReputation is a place where everyone can grow. So whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About NewReputation

NewReputation helps individuals and businesses build a better online reputation. Our business builds reputations that represent brands fairly and accurately on the web. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. 

NewReputation was founded in 2018. We’re headquartered in New York, New York. We also offer an opportunity to work from remote locations for the right candidate. NewReputation is searching for like minded individuals to join our growing team of like minded marketers who enjoy creating valuable content that delights our audience.