Receive monthly reporting on the overall sentiment of your company. We analyze your sentiment across multiple reviews and social platforms. Get a progress report of your positive, negative, and neutral mentions combined with an overall customer review score.
A poor online reputation for your business can cost you thousands of dollars in lost sales.
Our proactive corporate reputation management services allow you to engage your customers through online reviews, customer feedback surveys, and other social media content.
Stay on top of what your customers think of your brand. Gain access to a centralized location to manage multiple review websites. Increase your review response time across every spectrum. Easily request to delete Google reviews when applicable.
Increase the transparency of your business by increasing the number of reviews for your business. Direct customers to different review sites to build your online presence across multiple platforms. Establish trust with new customers who are in the research phase of the buying process.
Improve online visibility on popular search directories. Reach new customers and get in front of a larger audience. Lock your local SEO strategy down across over 60 online directories and never lose another “near me” customer search.
Executives understand the importance of their company's reputation. Positive reputations are more attractive to employees. They are perceived to offer more value which can often allow them to charge higher prices. They have more loyal customers and are more likely to purchase a wider range of services and products. They are more likely to be profitable and grow because the market is convinced that they will.
Management of your business reputation involves using a variety of strategies to influence the perceptions of your brand among consumers.
Management of business reputation may include media relations, PR efforts, and press release distribution. It can also involve strong community management, local SEO (search engine optimization), reputation management, employee reputation management, and customer experience marketing as part of an organic process.
Companies must manage their corporate reputation by listening to those who support them: employees, customers, stakeholders, local communities, and shareholders.
It is crucial that your team can listen to customers. Customer experience is improved by online reviews. Online reviews can be monitored, collected, and analyzed to understand what customers really think.
Positive reviews can help build trust and credibility for your brand. Recent research has shown that reviews can be very powerful in building your company's online image.
Data shows that 46% of consumers' purchase decisions were influenced by bad experiences two years ago.
Sentiment Analysis is the process of retrieving data about a customer's perception of a brand, product, or service.
Sentiment analysis is a great way to find out what people think about your business. Social media sentiment analysis is a way to analyze the conversations that your customers have about the social network and place them in context.
Consider sentiment analysis as a subset of social monitoring. Businesses should monitor mentions of their products and services, but sentiment analysis focuses on the positive, neutral, and negative emotions that surround them.
Is your service meeting their needs? These questions can be answered by sentiment analysis.
These services will help you create a corporate reputation management strategy that your team can use to launch numerous campaigns and initiatives that improve the company's image from both a customer and employee standpoint. This strategy will help you build a strong online reputation and increase your revenue. To learn more about how NewReputation can manage your corporate reputation online, contact us today for a consultation.
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